Chatavise

Chats 11

• How can I text someone through Chatavise that is not currently saved as a customer?
• How do I mark a message as read?
• The Ultimate Guide to Chats
• A Quick Guide to Templates
• How to Use Chats Page Filters

View all 11

Reviews 10

• How do I change the way reviews are displayed?
• I don't see any reviews showing up in the Reviews tab. Why not?
• Can I ask for Yelp reviews from customers?
• Why am I unable to access certain pages of Chatavise?
• How can I access my GMB Google review invite?

View all 10

Competitors 1

• How do I add a competitor?

Rewards 4

• How do I go about setting up Rewards?
• Rewards has already been set up; now how do I use this?
• What am I supposed to set rewards to?
• The Ultimate Guide to Rewards

Tracking 4

• Will the real-time tracking show when one of my technicians takes a break? What do I do if one of my technicians wants to stop and eat?
• Will Chatavise on mobile/my current tracking solution on our tablet take up extra cellular battery?
• How do I remove a vehicle no longer in use from the Tracking page?
• How to Adjust Tracking Settings

Stats 0

Automations 6

• What do I do if I no longer want to use one of the automations I have set up?
• What does it mean to integrate Chatavise with Calendly?
• How do I update my ETA text that lets customers know we are on the way if I use PowerMagic?
• The Ultimate Guide to the Contacts Page
• How do I update a message template in Streams?

View all 6

Locations 2

• What does it mean if a location is "open" vs "closed"?
• How to Update After Hours Response Times

Users 8

• How do I add a new user?
• How do I remove a user?
• How do I re-invite a user to Chatavise?
• How do I adjust the permissions of a user?
• How do I adjust the notifications that a user is receiving?

View all 8

General Questions 5

• How do I change my Chatavise color theme?
• How do I update my current payment method?
• How do I update to the current version of Chatavise?
• Does Chatavise have a privacy policy? What is the Chatavise privacy policy?
• One of my technicians is moving to the office to take on a customer service position. What do I need to do to get them set up?

Surveys 1

• The Ultimate Guide to Surveys

Leaderboard 1

• The Ultimate Guide to the Leaderboard

Campaigns 0

Referrals 0

Calendly 1

• How to Create a Job Interview Link in Calendly

Onboarding 3

• What's Needed to Get Started with Chatavise
• Privacy Policy
• Terms and Conditions

Marketing 12

• The Ultimate Guide to Campaigns
• Quick Guide to Links
• How to attach a link to a message template
• How to add a link to a workflow
• The Ultimate Guide to Keywords

View all 12

Mobile 1

• How to Get Started Using the Chatavise Mobile App

Contacts 1

• How to Upload Contacts

Chats 6

• My Chats page is showing up empty! How do I get my chats back?
• Why are some of my customers not receiving the images I'm sending to them through Chatavise?
• I sent a text to a customer a while ago and the text is still showing as queued. What's going on?
• Why am I unable to access the Referrals page? How do I get to the Referrals page?
• Why are after-hours responses being sent out even though we're open?

View all 6

Reviews 1

• Why are my technicians sometimes not automatically assigned to reviews?

Competitors 2

• I'm having trouble adding a specific competitor. Why am I unable to add them?
• Why are some days on the competitor tracking chart showing up as having earned negative reviews?

Rewards 1

• I've set up points and groups. Why aren't some of my technicians receiving points yet?

Tracking 1

• Why are my vehicles not being tracked in real time?

Stats 0

Users 4

• Chatavise is telling me my image is too large to upload as a profile picture. How do I resize an image for a profile picture?
• How do I reset a user's password?
• I am unable to add a new user to Chatavise. What do I do?
• One of my team members forgot their password, what do I do?