It's common for customers and clients to reach back out after receiving a scheduled message to confirm they've received it. Occasionally, you may receive a message back saying that a message sent was "liked" or "loved".
These reactions are similar to Facebook likes and reactions and may be left by customers who send messages through iOS. Customers will react to messages like this to indicate that they've receive and understood the message. Here's a look at what this looks like on the customer's end:
The options customers have for reacting to messages includes: Liked, Loved, Disliked, Laughed at, Emphasized, and Questioned.