Chatavise

If you want to text someone who is not currently saved as a customer through Chatavise or your field service program, start by clicking the paper airplane b...

To mark a message on the Chats page as read, you have two options. First option is to hover over the highlighted customer on the Chats list. Once hoveri...

The Chats page is the core of Chatavise. You'll be able to manage customer outreach and complaints, field incoming questions, and keep customers up-to...

If you'd like to add a template to a message, you will first need to create it on the Templates page. To access the Templates page, click on the Mark...

Need help navigating through all of your customers on the Chats page? Filters can help you sort through and find the specific messages you're looking fo...

It's common for customers and clients to reach back out after receiving a scheduled message to confirm they've received it. Occasionally, you may re...

Channels are a new feature introduced to Chatavise that, much like filing folders, help you to categorize and keep track of certain customers a customer typ...

If you have customers that have requested you not to text them, or are receiving spam texts, you have the ability to block them from their customer profile ...

Occasionally, a customer may request you not to text their phone line without responding with an opt-out keyword (like STOP, for example). You may also get ...

You have a maximum of 1600 characters available to type in Chatavise. Every 160 characters will be broken into a new message segment, and you can send a max...