Occasionally, a customer may request you not to text their phone line without responding with an opt-out keyword (like STOP, for example). You may also get customers that may attempt to harass you or your team, or even spam messages. This is when the block button comes in handy.
If you'd like to block a contact's number, click on the contact's chat history from the Chats page. Click on the three dots menu beside the trash can icon at the top right of the chat history.
Click on the Block option and select yes to confirm the block.
This contact will now be blocked and will no longer receive any messages from your team, even if they were scheduled prior to the block. They will also no longer show up in the chats list unless you look for them using the search bar.
Yes, you may unblock a contact if you ever need to. If someone changes their mind at any time and the customer needs to be unblocked, that is an option.
Search for the contact's name using the search bar and click on their contact profile.
Click on the same three dots menu dropdown and select the unblock button, and this contact will be unblocked once again. You can always re-block this contact or any contact as needed.
