Chats
Information on common issues that users may run into with Chats
If your Chats page is showing up empty, the first step is trying to reset the filters on that page. Sometimes filters carry over from the last time Chatavis...
Thu, 16 Mar, 2023 at 1:47 PM
Some customers have limits as to what file formats they are able to receive. It’s recommended to send PNG and JPEG images to your customers as these are the...
Thu, 16 Mar, 2023 at 1:55 PM
Sometimes a text will successfully make it through to the customer but the carrier does not update the status of the message. This will happen occasionally ...
Thu, 16 Mar, 2023 at 2:09 PM
If you are unable to find or access the Referrals page, it's likely that you have not been granted permission to access that page yet. You can change yo...
Thu, 11 Jan, 2024 at 4:32 PM
If your customers are receiving messages saying that your business is currently closed even though the business is open and active, there are two main reaso...
Mon, 4 Mar, 2024 at 3:42 PM
Customers have the ability to opt out of receiving text messages at any time by texting back one of the opt-out keywords (STOP, END, QUIT, UNSUBSCRIBE, etc....
Mon, 13 May, 2024 at 4:18 PM