Welcome! This guide walks you through everything you need to start collecting, managing, and optimizing customer reviews using Chatavise. Follow each step below in order for the smoothest setup experience.
Step 1: Set Up Review Invites
Begin by setting up your review request workflow. This allows you to send automated review invites to your customers and start collecting valuable feedback.
Set up review invites in Chatavise
Step 2: Manage Reviews
Once reviews start coming in, learn how to monitor, filter, and respond directly from within Chatavise.
Manage reviews in Chatavise
Step 3: Automate Review Replies
Create templates and enable automation to reply to reviews on Google and Facebook. Save time while maintaining a consistent, professional tone.
Automate review replies with Chatavise templates
Step 4: Add a Review Widget to Your Website
Showcase your customer feedback publicly by embedding a review widget on your website. Build credibility and social proof instantly.
Add a review widget to your website with Chatavise
Step 5: Set Up Competitor Tracking
Stay ahead of your competition by monitoring how your reviews compare with others in your market.
Set up competitor tracking in Chatavise
Next Steps & Tips
Revisit these setup steps regularly to refine your strategy.
Use the Reviews Dashboard to monitor performance metrics like invite clicks, conversion rates, and response times.
Keep your templates fresh and engaging, and regularly review competitor activity to stay on top.
For additional help, click the Help button in Chatavise or contact our support team directly.