You can set up templates to quickly respond to reviews from the Templates tab of the Reviews page. To get here, head to the Reviews page from the Feedback dropdown menu.
Click on the Templates tab on the left side of the page.
To add a new template, click on the Add Template button at the top right of the page.
From here you'll have the opportunity to create templates to respond to the specific type of feedback you've received. First, give your template a name. For example, Positive Review 1; something descriptive so that you will understand the general response given without reading the template.
You can respond to either positive or negative reviews, as well as differentiating between reviews with written responses or not. Select the type of feedback you'd like this template to be for.
Lastly, decide whether or not you'd like this template to be an auto response for reviews. If you'd like to send out the review responses yourself, skip the checkbox for this one, and hit Add Template. You will still need to turn on Autopilot even if you check the box in order for the auto response to start.
Your new template will now show up on the Review Templates page. You can have multiple templates for the same review type with Autopilot, so feel free to add as many different options as you'd like. If you'd like to set up review responses to be sent automatically, you can activate Autopilot for each individual location.