Keeping track of client communication is critical for transparency, internal collaboration, and customer service follow-up. Whether you're handing off a conversation, documenting an issue, or just want a searchable log of a chat, Chatavise makes it simple to export chat history directly to your email.
Exporting Chat History in Just a Few Clicks
Within any active chat thread, you can easily generate a detailed transcript and send it to your email. Here's how:
Open the conversation you want to export in the Chats page.
At the top of the screen, click the “More” button in the chat header toolbar.
From the dropdown menu, select “Email Chat History.”
That’s it! A transcript will be sent to your inbox shortly.
What’s Included in the Email Transcript
Once the email arrives, you’ll see a clean, well-organized chat summary that includes:
Contact Information: The customer’s name (or phone number if unnamed), location, phone number, and email.
Full Message Transcript: Every message in the conversation, including:
Timestamps
The sender (team member, automation, or recipient)
Clear separation between inbound and outbound messages
Quick Access Link: A direct link back to the conversation inside Chatavise, so you can jump back into the live thread if needed.
Why This Is Useful
Exporting chat history is especially helpful for:
Sending summaries to clients or colleagues who don’t have platform access
Documenting conversations for compliance or internal review
Creating permanent records of important client interactions
Need Help?
If you run into any questions or want to learn more, just click the Help button inside Chatavise and hit Contact Us. You can search our knowledge base or submit a support ticket directly to our team.